Shipping Policy
kj foods (“we” and “us”) is the operator of (https://www.kjfoods.co.in)
(“Website”). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our service.
- General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
- Returns
3.1 Return Due To Change Of Mind
kj foods will happily accept returns due to change of mind as long as a request
to return is received by us within 0 days of receipt of item and are returned to
us in original packaging, unused and in resalable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(kj foods) will refund the value of the goods returned but will NOT refund the
value of any shipping paid.
3.2 Damaged /Quality Returns
kj foods will happily honour any valid return claims, provided a claim is
submitted within same day of receipt of items.
(a) a replacement item sent to you (if stock is available)
- Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 1 day
4.2 Order Timing
Orders placed before 12 AM – IST will be dispatched the next day,
otherwise, within the next business day.
Our warehouse operates on Monday – Saturday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.4 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
- Duties & Taxes
7.1 Sales Tax
No Sales tax has been applied to the price of the goods as displayed on the website
- Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
- Customer service
For all customer service enquiries, please email us at enquiry@kjfoods.co.in